Privacy policy

Who we are

Mitsu ("we", "our", "us") is a ceremonial matcha brand based in India. This policy explains what data we collect, why we collect it, and how we keep it safe when you shop at mitsumatcha.in.

What we collect

• ✦Name, email address, and phone number when you place an order
• ✦Shipping address for delivery
• ✦Payment details (processed securely via our payment provider — we never store card numbers)
• ✦Device and browser information for analytics (anonymised)
• ✦Order history and preferences if you create an account

How we use your data

• ✦To process and deliver your orders
• ✦To send order confirmations and shipping updates
• ✦To respond to your queries
• ✦To improve our website and products (analytics only)
• ✦To send marketing emails — only if you've opted in

Sharing your data

We don't sell your data. We share it only with trusted third parties needed to run our business — our shipping partner (for delivery), our payment gateway (for transactions), and our hosting provider. All third parties are bound by data protection agreements.

Cookies

We use essential cookies to keep your cart working and to maintain your session. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect some site functionality.

Your rights

You have the right to:

• ✦Access the personal data we hold about you
• ✦Correct inaccurate data
• ✦Request deletion of your data
• ✦Opt out of marketing communications at any time

To exercise any of these rights, email us at hello@mitsumatcha.in.

Data security

We use industry-standard encryption and security measures to protect your data. However, no method of transmission over the internet is 100% secure — if you have concerns, contact us directly.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the date of the most recent update.